We either have been, or will be, put in the position of comforting
someone who is grieving. That is an important role played by good
friends. The most common question I hear on such occasions is, "What
should I say?" We want to help, but we feel helpless to make a
difference in the face of such tragedy.

 I often remember a story told by Joseph Bayly when I struggle to say
the "right thing" to someone who is hurting. Mr. Bayly lost three
children to death over the course of several years. He wrote a book
called View From A Hearse, (Life-Journey Books, 1992) in which he
talks about his grief. He says this about comforting those who grieve:

"I was sitting, torn by grief. Someone came and talked to me of God's
dealings, of why it happened, of hope beyond the grave. He said things
I knew were true. I was unmoved, except to wish he would go away. He
finally did. Someone else came and sat beside me. He didn't talk. He
didn't ask leading questions. He just sat with me for an hour or more,
listened when I said something, answered briefly, prayed simply, left.
I was moved. I was comforted. I hated to see him go."

I have found Joseph Bayly's experience to be excruciatingly typical.
Both men wanted to help. Both men cared. But only one truly comforted.
The difference was that one tried to make him feel better, while the
other just let him feel. One tried to say the right things. The other
listened. One told him it would be all right. The other shared his
pain.

When put in the difficult position of comforting someone in emotional
pain, sometimes what needs to be said can be said best with a soft
touch or a listening ear. It may not seem like much, but it can be
more effective than you may ever know.

About the author:  Steve Goodier http://lifesupportsystem.com is a professional
speaker, consultant and author of numerous books.